We’ve put together answers to the questions we get most often from homeowners, developers, and business owners. Whether you’re choosing a new floor, planning an installation, or learning how to look after your investment, you’ll find clear, practical advice here.
General Floor Questions
1. Which flooring options do you offer?
We supply and install laminate, vinyl (LVT), carpeting, engineered wood, artificial grass, and underfloor heating. Each product is chosen for its durability, performance, and timeless style.
2. Do you handle installations, or do you use subcontractors?
All installations are done by our own in-house teams. We never outsource. This means you get consistent quality, accountability, and workmanship on every project.
3. Can you help me choose the right flooring for my space?
Yes, absolutely. We’ll give you honest, practical advice based on your lifestyle, budget, and the needs of your space. Whether you’re fitting out a busy family home, a corporate office, or a retail space, we’ll help you find the right flooring solution.
4. Do you work with both residential and commercial clients?
Yes. We handle flooring projects of all sizes, from private homes and estate developments to office parks, restaurants, and hospitality spaces.
5. Is underfloor heating safe and energy-efficient?
Yes, it is. Our underfloor heating systems are safe to use under laminate, vinyl, carpet, tile, and engineered wood. They provide even, comfortable warmth and are designed to be energy efficient.
6. Do you provide warranties or guarantees?
Yes, we do. All our products carry full manufacturer warranties, and our workmanship is guaranteed. You can invest with confidence knowing both the product and installation are covered.
7. Can I get a quote before deciding?
Of course. We’ll provide a clear, no-obligation quote once we’ve assessed your needs, measured your space, and discussed your preferred finishes.
8. How long does installation take?
This depends on the size of the area and the type of flooring. A single room can usually be completed in a day, while larger commercial projects may take longer. We’ll confirm timelines before we start.
9. Do you supply artificial grass?
Yes, we do. Our artificial grass options are durable, low-maintenance, and natural-looking, perfect for gardens, balconies, schools, and play areas.
10. How do I get started?
Getting started is easy. Simply contact us via WhatsApp, email, or phone. We’ll help you explore options, share samples, and arrange a site visit if needed.
Product and Maintenance Questions
Do you provide installation guides or brochures?
Yes. You can download all brochures, care instructions and installation manuals from our Downloads page.How should I clean laminate or vinyl floors?
Sweep or vacuum regularly to remove dust and use a slightly damp mop for cleaning. Avoid using steam mops or soaking the floor with water.Can I use underfloor heating with laminate or vinyl flooring?
Yes, most of our laminate, vinyl and engineered wood ranges are suitable for underfloor heating systems up to 27°C. Always check the product’s technical information to be sure.Are your floors environmentally friendly?
Many of our flooring brands are PEFC or FSC certified, which means the wood is sourced from responsibly managed forests.What should I do if I have a warranty issue?
Contact us with your proof of purchase, product details and photos of the issue. We’ll help you through the warranty process directly with the manufacturer.
Have a question
If you didn’t find the answer you were looking for, our team is ready to help. Contact us or request a quote, and we’ll get back to you as soon as possible.